[Resolved] Royaloak Furniture — faulty product by royal oak and very pathetic service

adwait12jan

from Bengaluru, Karnataka

Address:	Gorakhpur, Uttar Pradesh, 273001
Website:	www.royaloakindia.com

I ordered the product 'royaloak verve jhula' from royal oak website (Order no: roy006588) and am facing issues in the same. There are scratch/cut marks present of the product, please find attached the images of the same.
Since this was a gift, we were expecting it to be in perfectly good condition, but in contrary we received a poor quality/damaged product.

I’ve been trying to contact customer care for last 1 month with no response. The call is being rejected everytime or the phone is switched off maximum time. I have even sent multiple mails to 'cms. [protected]@royaloakindia.com' but received no replied till date.

Really pathetic service and product.

+7 photos

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Sep 16, 2018

Complaint marked as Resolved

Another proof of poor service.. the above complaint was marked at 'resolved' by the royal Oak Customer care, where as I received neither a call nor a mail from them. Pathetic service.

RoyalOak Furniture customer support has been notified about the posted complaint.

Sep 16, 2018

Updated by adwait12jan Another proof of poor service.. the above complaint was marked at 'resolved' by the royal Oak Customer care, where as I received neither a call nor a mail from them.

Pathetic service.