Royaloak Furniture — faulty product delivered

Address:

Royal Oak Fyrniture,Mysore Road, Kengeri, Bangalore, 560060

Purchased couple of items from royal oak showroom on mysore road, on 31st jan 2020.
The items got delivered by first week of feb 2020, but the eden set coffee table delivered was a faulty one, rusted one and has misaligned glass top. The same has been informed to the customer care and shared the images as per the request.
It is almost 14 days, no response from the concerned people, even after a tight follow up from my side. It is so unprofessional behavior and also any customers like me will never suggest any one to buy items from royal oak.
While buying, sales person was talking about best customer service and support we provide, but the reality and experience that i am having is completely different. Royal oak is cheating customers by booking the order and sending the faulty items.