Royaloak Furniture — faulty sofa set - order # [protected], complaint id: 31353

Order # [protected], complaint id: 31353

A very bad experience of customer service from royal oak. And they have no consideration about senior citizens. The furniture was purchased by my parents in the showroom on mysore road. After a month of delivery itself, there were damages found in the sofa. Due to lock down, we could not contact royal oak.

Later when we contacted and raised a complaint, the technician from the service team had come. But he said that he would stitch it and give. Why should we go for stitching when we have paid rs. 80, 000 for the product and how many places would you fix it. And the product is new, it's just 2 months!?

We told the technician that we need a exchange or a refund and we will not agree for any short term fix. After that, i have tried reaching out to your customer care, but in vain.

Request you to look into this issue and help replace the product. This instance is causing a lot of trauma for my aged parents as this is their hard earned savings during their old ages. If it is not being taken into consideration, maybe they would look out for other option to get justice for their pension money.

Kindly refund!