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[Resolved]  Royaloak Furniture — Furniture not delivered and also not cancelled

I have made a computer desk purchase (Order number: roy0055857) on royaloak online site on 31st july 2020. It was supposed to be delivered on 5th august 2020. I didn't receive any delivery or update on delay. I had to reach customer support multiples times where there is no assurance of proper date and just keep on postponing by saying the stock will be coming every next week. Finally i lost interest and asked to cancel my order and refund. Still i did not get any confirmation on cancellation or refund where i cant put order in other sites because of the money issue. Also my time is getting wasted as the support seems very irresponsive without any call back or updates of confirmation.
Resolution needed is for immediate order cancel and refund.
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Complaint marked as Resolved Aug 31, 2020
Amount has been refunded after contacting Royaloak several times. Never going to purchase from it again.

Complaint Status


[Aug 14, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.
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    RoyalOak Furniture
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    920
    Pending
    0
    Resolved
    215
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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