[Resolved] Royaloak Furniture — Horrible delivery service

[Resolved] Royaloak Furniture — Horrible delivery service

M [email protected] Jun 23, 2023 Jun 28, 2023 This thread was updated on Jun 28, 2023

Order #[protected] Invoice #[protected] Shipment #[protected] Royaloak Penang Malaysian Wardrobe 3 door in Melamine Finish SKU: WR20202203 worth ₹24, 000.02 was ordered and paid on 31st May 2023 and the estimated delivery/installation was on 15/16th of June 2023 respectively. Despite reaching the dealer constantly over phone and email, the product hasn't been delivered. Customer care is of no use either. And the delivery manager by name Arun Gowda ([protected]) is one big liar. Was this information helpful? No (0) Yes (2)
Jul 16, 2023 Complaint marked as Resolved Delivered after one month of estimated delivery date
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[email protected]

Jun 28, 2023

This is with reference to order #[protected] which as per the helpdesk ([protected]) will be cancelled due to reason that they cannot deliver the product and has been cancelled to initiate the refund process. I was supposed to receive call in 2 days as per the agent where the refund will be made to the source account which was agreed upon.

However I haven't heard anything from them yet.

Why the refund process is so complicated even after cancellation of the order. The helpdesk insists to provide a voucher which could be used in ICICI or SBI bank. Other option is refund to source Bank account from which transaction was made which as per him would take a while.

So I chose to opt second option and reached via email to [protected]@gmail.com today and got a phone call from the same number and provided a voucher code and I have no clue if it works this way.