[Resolved]  Royaloak Furniture — Installation pending and no communication

Address:

A2 ASHIANA, ST. JOHN BAPTIST ROAD, BANDRA, Mumbai

My order no is ROY0079252.It is really surprising that you do not have any customer care contacts to physically convey our frustration regarding the complete lack of after sales service. My furniture got delivered on 18.11.2020& there's been not a single word from royal oak regarding the installation ever since. I have tried my best to follow up through the only channel of communication" whatsapp"!!!I get mostly automated response or if I'm lucky I get a message to say that my details will be conveyed to the respective department. However nobody had contacted me. What sort of company are you that you inconvenience customers to such an extent. I have no sitting place in my hall for the last week although you guarantee installation within 72 hours. The company is not even aware that my furniture was delivered. One message tells me that it will be delivered on 27th nov and installation will take place on 28th nov. Really amazing! This speaks volumes about the type of company you are.