[Resolved]  Royaloak Furniture — IRIS Queen bed

Address:	Bangalore, Karnataka, 560087
Website:	www.royaloakindia.com

I had ordered an Iris Queen bed on 25th December, 2016 from the RoyalOak showroom (World Furniture) in Kadubeesanahalli, Bangalore and received it on 27th December, 2016. When the bed was assembled, I pointed out to the technician that the hydraulic top is not closing completely to which he replied saying that it should fix itself within the next 3 -4 days. I waited for more than a week and since the above issue was still persisting, I raised a complaint (No: 4343) to get this issue rectified.

The technicians visited on 7th January, 2017 and they drilled two holes to realign hydraulic system. However this did not fix the issue but worsened it and the hydraulic top is not closing at all now without keeping a mattress on top. This is potentially dangerous since I have a small kid at home who might get hurt due to this.

The technicians also admitted that they were not aware of the correct resolution but hoped that this might fix the problem. I fail to understand why they even visited my place if they didn't know the correct resolution. They later said that a different technician will visit to resolve it fully (potentially drilling more holes)

The technicians visited again on 8th January and mentioned that the same issue is present in all the IRIS beds. Why are such defective products being sold in the first place? Shouldn't they have been removed from the showrooms as soon as the defect was noticed?

This being my first purchase from RoyalOak, I am very disappointed with the after sales support. I am beginning to feel that I made a wrong decision to buy from RoyalOak. I will not suggest anyone from my friends/family to buy from RoyalOak again.