Royaloak Furniture — item not delivered after full payment and no response from customer service

I had ordered online a furniture from royaloak and was suppose to deliver on 3-rd june. Gets a sms from royaloak with a person number asking he is assigned for delivery. Driver calls and informs he will come and within an hour says will deliver tomorrow. Post that contacted the assigned person he says he has no idea of my order. Since then tried to reach royalok customer care multiple time, they keeps us asking to wait for next available executive and then disconnects. Once i even waited for 22 min. I had tried all possible ways to contact them, mail, chat, facebook msg. Whatapp, calling stores and no response. Order number is roy0040409. There is no option to cancel the order and refund my money as well. For a vendor who claims they are international this is an unacceptable behavior, i never had such a pathetic experience with online shopping