[Resolved] Royaloak Furniture — King Size Bed - Head Board got damaged - Complaint No: RIPL-02196

Rameshbabu Namburu

Jul 25, 2021

Address:

Royal Oak - Old Madras Road, Bangalore

I have purchased King size bed from Royal Oak - Old Madras Show room on 15th Feb 2021 ( Order No: [protected] ) and noticed that there is issue with Head board fixing arrangement and due to which Bed is moving and noise also coming. Issue has been reported to Customer care on 23rd April 2021 and in the month of June 2021 one of their technician has visited and noticed that the holes provided on the head board are bigger than the bolt size and due to which bolts are got damaged. According to the technician, replacement of head board or bed is only the solution and confirmed that they will arrange the replacement shortly. Since than there was no response from the customer care or service team even after repeated reminders.

Every time getting mail that we will address the issue shortly, but no resolution has been provided yet.

Regards,
Ramesh

+5 photos

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Aug 19, 2021

Complaint marked as Resolved

Please note that issue has not been resolved and customer care is not responding to the emails and phone calls. There is no response from Royal Oak even after repeated reminders.

RoyalOak Furniture customer support has been notified about the posted complaint.