Royaloak Furniture — king size bed noise issue

Address:

Arekere, Bannerghatta Main Road, Bilekahalli Bus Stand, Near IIM-B, Bengaluru, Karnataka 560083 BANGALORE, 560076

I have purchased king size bed from royaloak, bannerghatta road, bangalore branch on march 2019. After installation, i noticed that some squeaking sound was heard and i have immediately notified this to technician who came for installation. He told me that this noise will go after you use the bed for some time.

It has been 9 months still the squeaking sound has not gone, i have complained to royaloak customer care 3 to 4 times. Each time technician comes, looks at the bed and at sound clueless without any knowledge on how to solve the issue. Each time they tried different ways to reduce the sound but with out any success.

I am tired of noise the bed makes and want full replacement of product. I feel like i have wasted my money by buying from royaloak, i would advise not to buy from royaloak.