Royaloak Furniture — Naple Recliners

We purchased Recliner sofa 3S+1s+1s from Royal Oak Electronic City branch Bangalore on 4th Sept coasted 166000, They delivered the product on 6th Sept but one of the Sofa was defective so we raised a request for replacement. It has been more than 15 days now, but they have not sent any confirmation on replacement or updates, when we call them they either are not available on call or they have no information and many more excuses. We are really suffering with the rest delivered product too as it looks very shabby keeping one box in drawing room as packed and having partial delivered product for long time than expected. Must say very bad service Royak Oak offers. They are not replying on our queries or refunding our amount.