Royaloak Furniture — New broken sofa - disappointing responses

Karakorai

from Coimbatore, Tamil Nadu

Nov 8, 2021

Address:	GN Mills coimbatore
Website:	Royaloak

I purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need a new one as a replacement. After their visit and inspection, they have confirmed it that it was a manufacturer defect so they will repair it. But we are not satisfied with that decision because we don't Royal oak anymore. For one person that sofa got broken, what if 4 people are sitting in that sofa? We should have be scared to sit on that sofa. It's been 25 days now we didn't get any solution for this. It shows the quality and service of ROYAL OAK. Better ROYAL OAK should atleast retain their reputation by replacing a new and good one to us. Contact me for any more information. Need a replacement ASAP.

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RoyalOak Furniture customer support has been notified about the posted complaint.

Nov 19, 2021

Updated by Karakorai We have been responded from ROYALOAK after 15 days saying they will repair the same sofa but we are not satisfied with that. So we asked for a guarantee through email for atleast 5 years that the repaired sofa will not get broken anymore. But ROYALOAK is refusing to give it as a written proof. Why does ROYALOAK does not trust it's furniture? If they don't trust on their product then how the customer will trust on the repaired sofa? What is the resolution for this? Looking forward to book a case against ROYALOAK.