Royaloak Furniture — New broken sofa - disappointing responses
I purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need a new one as a replacement. After their visit and inspection, they have confirmed it that it was a manufacturer defect so they will repair it. But we are not satisfied with that decision because we don't Royal oak anymore. For one person that sofa got broken, what if 4 people are sitting in that sofa? We should have be scared to sit on that sofa. It's been 25 days now we didn't get any solution for this. It shows the quality and service of ROYAL OAK. Better ROYAL OAK should atleast retain their reputation by replacing a new and good one to us. Contact me for any more information. Need a replacement ASAP.
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