[Resolved]  Royaloak Furniture — No delivery of furniture and not refunding money

Hi, I had placed an order with royaloak. That was to be delivered on 2rd Feb. As per the website. On 2nd the delivery person informed the table is broken and hence they will come again with a new one.

However this item has not been delivered yet. To make things more irritating they call everyday saying it is out for delivery and then don't deliver.

I have spoken to the sales person serveral times but no use. Have sent them a mail to refund amount. They say they have no cancellation policy.

If they have failed in delivering the product, they need to refund my money. They are cheating customers with their own special policy.

Order Id: ROY0091216

I just need a refund now.