Royaloak Furniture — No resolution of complaint made with Royaloak customer care

I have purchased an L shaped sofa from Royaloak. Within a few days we started observing sagging in one of the sofa seats. I raised a compliant with Royaloak customer care and got a technician visit from them after few follow ups. The technician confirmed us that this issue is eligible for replacement since the sofa is new and the sofa has manufacturing defect. I have been following up with Royaloak customer care since then but there is no resolution in sight. My Invoice no. is SI23KA[protected]
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