Royaloak Furniture — No status update in portal in regards to the order

This is my second order, my first order came somewhat in time and hence that motivated me for purchasing a second time. But this time no regular status updates are being provided in regards to whether the item has been shipped or is in progress.

Royal Oak really needs to up their game in regards to providing status updates.

Order number - 618c077b97ee2
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Also, when contacting via their "WhatsApp chat support" this is how it looks -

Atleast show the accurate delivery date so that the customer knows when this would be delivered???

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