Royaloak Furniture — No update on Order

I investigated a product on website. Then I got a call from Royaloak agent. He asked me where would i like to get it delivered. I mentioned him my location, and he said that product can be delivered in 2-3 days for sure. After that i have placed the order. Now it's been 15 days, they don't pick calls. No email reply, no customer care number will help. They dont reply on chat Or whtsapp number. I have been asking to cancel order, that also they didn't do. Feels like my money is gone.
Orde Number : ROY0033741