Royaloak Furniture — Not refunding

Address:

Bnaglore

I have purchased a study table from Royaloak:

Order Number : ROY00104193
Total Amount :Rs. 1999
Date/Time :13th May 2021 11:09 PM

They could not deliver it so they called and said that they will refund the amount. They took the account details but are not refunding. Customer care says that it has been refunded but is not even sharing the reference number for the refund.