Royaloak Furniture — Order ID [protected] Defective product

I have ordered for an office table and chair set. THe handle of the chair was received defective. The Carpenter who came to assemble just fixed one hand and left the other in the box stating that he has raised a complaint with the images and soon another guy will come and replace the same. Its now almost a month. no one has come for replacement. When I called that carpenter he said there is nothing which he can do. I have tried dialing the Royal oak customer care but it never gets connected. Online chat is just a Bot that keeps welcoming. Pathetic it is. Understanding the current situation I don't have any problem in waiting for replacement but there should be a proper channel or communication. Very disappointing. Still waiting to hear from ROYALOAK