Royaloak Furniture — Order not delivered. Requested for refund.

Address:

Bengaluru

I have ordered for Royaloak furniture online from Royal oak India vide order number[protected] dated 16/07/2023 through online payment of Rs 39000. I was told that the product would be delivered on 19/07/2023. The company did not adhere to its commitment. My continuous follow up since 19/07/2023 regarding the delivery of consignment is infructuous and non- responsive.
I have sent an email to [protected]@royaloakindia.com today (21/07/2023) for cancellation of order quoting deficiency in service and non- performance of promise.
When I have contacted their helpline at [protected] on 21/07/2023 to enquire about cancellation of order, I was informed that the company does not have any cancellation policy.
In this context, I request you to initiate suitable action against the company and get the refund of Rs 39000 paid by me for the order.
Thanks and regards.
Srikanth