[Resolved]  Royaloak Furniture — order number roy002833 remains undelivered, and company is non responsive.

Address:

Bangalore, Karnataka, 560005

This is regarding an online order placed by my wife on Jan 28, 2018. According to the invoice, the delivery date was Feb 1, 2018.

It's past the due date, and the tracker hasn't moved past the "Order Received" stage. Which means that the warehouse processing has also not started. I have made numerous calls to Royaloak, with one finally connecting me to an individual named Venkat who asked me to call Rohit (who handles online orders). He assured me that I will be updated on the same and will positively receive all the products ordered by Feb 2, 2018.

I haven't heard back from them, my calls to the Venkat and Rohit are left unanswered, and I am wondering if my hard earned money has gone down the drain. And this was not a small order, amounting to over Rs. 44k.

I'd like to understand why it is taking time. The last (rather only) time I spoke with them, I was told they were facing a delay in procuring the bed ordered (Boston queen). I'd like to know an accurate date by which I can expect to see all the products delivered (3 in total).