Royaloak Furniture — order # roy0054826 : return & refund (the furniture has large scratches/broken, not as shown in image, not as suggested by sales team)

Hi,

This is second time i am registering complaint on this site. I had been sending mails for return of furniture from over a week. There is no response.

The table quality is bad, all scratches and broken. Front panel is loosely fitted with help of nails that it came out by itself. Poor workmanship, the nails are coming out in the middle. The storage is different what shown online. Also the chair is all plastic, whereas i confirmed it from your sales before purchase that it was of metal

Kindly return this furniture and initiate the refund of my money. There is no other option left with me other than going to consumer court
Regards
Nalin