Royaloak Furniture — ordered 2 products but did not get any acknowledgement

Address:

Bangalore

Had ordered 2 products from royaloak website but got acknowledgement for only 1 of them, there is no track of the other product.
I managed to get hold of customer care once but they said only 1 product's order they have received, but the money was debited for both the products.
Since then i have not been able to contact them anywhere, tried their number, sent emails, but no response.