[Resolved]  Royaloak Furniture — pathetic response of customer care and defective furniture

Address:	560084
Website:	www.royaloakindia.com

Hi,

We purchased furniture cathy office desk from royal oak in november. It was an old defective piece and was not new.

We sent email with pictures to customer care showing the defect. Customer care sent technicians in december. They came and checked the desk and said that it should be replaced.

Thereafter we made multiple calls to customer care. We were pressurized on multiple times to give in to just getting technicians to "repair" the desk. But when the technicians themselves said the desk needed to be replaced, how can technicians repair? Why should we settle for a facelift when we have paid for a new piece?

Thereafter we were promised by the assistant manager mary celin j that if we waited the product would be replaced, as presently it was out of stock. This was in december. We said we would wait.

Now its february. I have sent upto 7 emails to customer care. No response.

Everytime i call up customer care, its the same story. They ask if i have sent an email! Then they say they will call back [we have never received a call back]. Then they say they will send technicians

Yesterday i spoke to a customer service agent by name chetan and he said product is in stock and he will call back regarding replacement. Didnt receive any call [as expected]. I called back today and another customer service agent said "we cannot replace product we will send technician!!!"

After making us wait for close to 3 months, this is their response!

I have told them that i will make sure this matter is brought to notice of multiple people. This is plain cheating

Please stay away from this company