Royaloak Furniture — Poor customer service on delivery | |||||
On last sunday i. E. 31st jul 2016 we have visited royal oak show room in bannergatta road and purchased furniture worth of 61, 132.00 it includes children bunker bed. It's told to us the delivery will be given with in minimum three days to maximum four days. Yesterday i. E. On 2nd aug 2016 i have called royal oak call center to know the status, the lady who attended my call informed that she will call me back with in 10 min with latest status and she dint turned back. Then i called the madam dhanu who is working as team lead in royal oak and she said that she will confirm next day morning. Today morning when we called her she confirmed that the furniture will get delivered today 2nd half. Based on her confirmation me and my wife both have taken leave from office today. After this we got the call from royal oak warehouse and the person from that side told us that the furniture will get delivered only tomorrow not today, reason being he received the bills today. Because of the ignorance of bannergatta road branch or miss communication between branch and the warehouse we are loosing one day. The customer service should get improved and customer should not affected because of internal issues. Was this information helpful? | |||||
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RoyalOak Furniture customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Seems Royaloak is trying to compete in Indian market with international standards, however they are challenged with globally famous "The chalta hai" attitude of customer facing employees right from so called technicians to service manager to customer care agents..
attached in the picture of what they have delivered as a new product and customer care + technicians have been offering to settle with doing a touch up / patch work . I ask them why should i settle for something thats usually sold as 'Factory Seconds' at much discounted prices when i have paid a full price????
I call upon Royaloak management team to take the responsibility of damage and provide the replacement immediately as per global quality standards.
Unhappy Customer
Invoice number[protected]
attached in the picture of what they have delivered as a new product and customer care + technicians have been offering to settle with doing a touch up / patch work . I ask them why should i settle for something thats usually sold as 'Factory Seconds' at much discounted prices when i have paid a full price????
I call upon Royaloak management team to take the responsibility of damage and provide the replacement immediately as per global quality standards.
Unhappy Customer
Invoice number[protected]
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+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
I feel that the complete incident is due to lack of company internal process knowledge and management should train every staff to avoid these kind of incidents for better service.