[Resolved]  Royaloak Furniture — Poor quality of chairs and Bed

Purchased the furniture( 1 queen size bed, mattress and dining table with 6 chairs) from RoyalOak on 10th March 2021. The order number is: [protected].

I have received bed, mattress and chairs so far ( Dining table is expected to get delivered soon).

However, I am highly disappointed by the quality of furniture. I have the following complaints:
1. I was shown the bed with plywood underneath the mattress. However, I have got the bed with an MDF board. This is a complete breach of trust because I was sold something and delivered something else. Since MDF boards are of lower quality than plywood, I am not willing to accept it. I MUST get what I bought.

2. Out of 6 chairs, few chairs are having cracks and chipping. Some chairs are very rough and have been delivered without any polishing.
This is a highly dis-satisfying experience for me because I bought the furniture from RoyalOak for the quality of products and I did not expect such issues at all.

Even after sending emails to customer care, calling 100 times to the category manager, I am getting any response.