Royaloak Furniture — Poor quality sofa damaged within 10 days of purchase

Address:

RoyalOak India Showroom address Old Madras - Hoskote highway.

We had purchased a Sofa for 2 Lakhs and within one month it started peeling off. On complaining to the customer care after several attempts. They said the technician vendor will come and pick up the Sofa for repair. Complaint ID : 46006. It has been 2 months and nobody has ever turned to address this issue. Now nobody lifts the phone and even if they attend our call, they will mention that they will call back and no response.

Either repair the sofa or please refund. You have already lost 5 lakh worth business since I we guys are interior designers and we could have boosted your sales.