[Resolved]  Royaloak Furniture — Product not delivered after payment

I have purchased an office chair for the price of inr 9370 from the online website of royaloak furniture on 26th of may, but i have not received the product. The company in their online portal claims that they have delivered the product but i have not received it till today 10th june 2020.
I have also called customer care multiple times but nobody in the customer service responds. Their working hours is 9:30 am to 6:45 pm but nobody in the customer service picks up the call even when calling within those hours.
I want a refund of my money as i do not want their product and services.
As i am unable to reach out to anyone, i am reaching out to you so that you can understand my pain.

Please help.
Thanks in anticipation.