Royaloak Furniture — Product not delivered and no response

I have not received my order yet which i purchased online on their site.
The online chat is not providing me the status and i am not able to get through anyone on phone.
It seems to be an online fraud with no response on mail.
Calls to their store is not helping too as they say they are not responsible for their website purchases which is ridiculous as it's their own company.
Please donot buy anything from royal oaks.