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[Resolved]  Royaloak Furniture — Product not delivered and not canceling the order

My order id: ROY0057066, supposed to be delivered by AUG 19th 2020, but the order status is still showing "Order Received". I've paid for the order, I need a cancelation and a refund, I've contacted the company with the following approaches:

1. Several e-mails to [protected]@royaloakindia.com and [protected]@royaloakindia.com - No response

2. WhatsApp support - No response

3. Customer Care Phone: Either no response or "You will receive a call back within 1hr or 24hrs"

4. Customer support chat window: same response - "I'll arrange a callback" or "please contact email customer support"

I need an immediate cancelation and refund
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Complaint marked as Resolved Sep 13, 2020
I received my order after 40 days

Complaint Status


[Aug 21, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.
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    RoyalOak Furniture
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    920
    Pending
    0
    Resolved
    215
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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