[Resolved]  Royaloak Furniture — Product not delivered and not canceling the order

Address:

6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043

My order id: ROY0057066, supposed to be delivered by AUG 19th 2020, but the order status is still showing "Order Received". I've paid for the order, I need a cancelation and a refund, I've contacted the company with the following approaches:

1. Several e-mails to [protected]@royaloakindia.com and [protected]@royaloakindia.com - No response

2. WhatsApp support - No response

3. Customer Care Phone: Either no response or "You will receive a call back within 1hr or 24hrs"

4. Customer support chat window: same response - "I'll arrange a callback" or "please contact email customer support"

I need an immediate cancelation and refund