It has been a painful affair, trying to shop and get our products delivered from royal oak (Koramangala-ejipura branch). Here's a gist of how the entire experience started, enfolded and where it stands now - if this looks too long for you to read, the point is please please please do not buy any piece of furniture from this place.
June 1, 2019 - we go to check some furniture (A king-size cot and a 4 seater dining table set) for home. The price tags on the products on display said the table was inr 10, 600, inr 3, 600 for each of the 4 chairs and inr 26, 000 for the king-size cot. And this totaled to inr 51, 000 (Inclusive of all taxes).
June 2, 2019 - since they warned us that their summer sale was ending on sunday (June 2nd), after some research, we visited their showroom once again with clarity about wanting to buy them and shell out inr 51, 000 for the same. While giving us the final quote, they gave us a bill which read the total amount would be inr 51, 794. Upon asking why, they said that the prices shown on the tags of the products have been revised and those weren't the updated prices. The sales person didn't know about this, himself. We know that the difference amount is only inr 794. But how they said what they said later, was the first tipping point - they said that we will have to pay the entire amount in one shot if they had to waive inr 794 (Which now became an amount we had to bare because they did not update the price tags). They also insisted that we will have to pay the updated amount if we plan on take the emi scheme. Since we had already decided that we did not want to pay the entire amount in one shot to avoid it pinching our pockets, we were going to pay through their emi scheme and pay the extra amount for no mistake of ours.
We were ready to overlook this, but the manager of the store was very arrogant while we were politely telling him that this wasn't a pleasant experience for us and asking him to not at least repeat this with the other customers he may get. To add fuel to fire, one of the sales persons say - to quote him, "you can't expect a good experience every time you shop. One day we might able to serve you well, the next day we might not be able to". Is this even a sensible thing to tell a customer? Especially for a person who is working in the service industry? Since we did not have the energy to fight them, we just asked them to deliver the products by 19th of june. They promised that they would call us on 18th to confirm the time of delivery the next day.
No one calling us on 18th and with no sign of the products reaching us on 19th, i called their customer care on 20th (Who in turn asked us to contact the branch, with clearly no 'care' for their customers). Upon finding the branch's number on google and reaching someone at the branch, they say that both the products are out of stock and that they will be restocked in the warehouse no where before 28th june. Were they waiting for us to call them, to update us about the delivery status of products we placed an order for in the beginning of the month?
When asked as to how it could go out of stock even after us booking for them way in advance, the person on the other end apologetically says that "there are 3 pieces of the cot but they are all defective. We could send that to you if you are that particular".
Today (17th july, 2019) even after multiple calls and relentless followups, they have no idea or give any guarantee that they will deliver the cot anytime soon.
With the state in which the service industry currently functions, we are made to feel that it is absolutely okay for people to behave this way to customers and that it is nothing out of the ordinary to take money and have the customers wait indefinitely.
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