Royaloak Furniture — product not delivered for curly vine films kolkata

bhaskar1971

from Kolkata, West Bengal

Address:	Bangalore, Karnataka, 700040
Website:	www.royaloakindia.com

We had purchased items online from this website https://www.royaloakindia.com. The purchase was made on July 19 and an amount of Rs 12, 750.00 was paid to this company online. The material was supposed to be delivered to our Kolkata Office on 27th of July. But till date we have neither received any product nor any response from their end. Now I want to cancel and go for a refund. When I call up their customer support it comes mostly switched off. [protected] is the number they had provided for support for online purchase. It seems this entire company and the website is a fraud and intended to cheat customers. I would like to know how to initiate a refund of my money.
Details of online payments as per my bank statement:
[protected]CCAROYALOAKINDIACOM
Amount : 12, 750.00

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Comments

bhaskar1971

from Kolkata, West Bengal

Someone called up from [protected] and asked me to provide a nationalised bank account to refund. I said the transaction is made from HDFC and he claims that HDFC is not possible to refund. Then he took my debit card number. And insisted to get the expiry date and other details. This time I didn't give him. I think this is a bigger fraud. Kindly check and beaware about this number [protected].

Maheswaran Sasidharan Nair

from Bengaluru, Karnataka

Delivery date of my order no ROY007744 was 31/07/2018 but tracking the order it is not despatched till the time please arranege to deliver the order suddenly.