[Resolved]  Royaloak Furniture — product not delivered yet. not accepting cancellation request.

Hi,

I have placed an order (Order #ROY0055914) on 1st August 2020. I was told that the order will be delivered by 15th August. When I contacted the Customer Care on 15th August, I was told that the product is out of stock and it will be delivered by 25th August 2020. Their chat support representatives are not responding as well.

On 24th August When I called the customer care for the follow up on my order, I was informed that there is a further delay in the order and it will be delayed by another week. As I couldn't wait any further for the delivery, I have asked the representative to cancel the order. However the representative replied that they cannot cancel the order from their side and i need to email the online team for the same.

Please help me to cancel this order and get my money refunded.

Thanks,
Yuvaraj