Royaloak Furniture — Product not delivery no proper communction

I am writing to express my deep dissatisfaction with Royal Oak's service. When I placed an order from their website, it clearly stated that the delivery would be free of cost. However, I was later informed that I need to pay for the delivery, which is both misleading and unacceptable.

Despite calling every day to get a status update, I received no proper communication from their end. Due to the lack of clarity and the unexpected delivery charge, I decided to collect the product myself from the store. However, now they are not ready to arrange for the installation of the product.

This experience has been highly disappointing, and I urge Royal Oak to address these issues immediately to prevent such discrepancies and delays in the future.