[Resolved]  Royaloak Furniture — product part missing despite with express delivery option

Address:

Kadubeesanahalli, Bangalore, Karnataka, 560037

I bought a nelda table from royaloak showroom in kadubeesanahalli. Having an urgency of it, i opted for an express delivery option by which they are supposed to deliver and install it on the same day of purchase. However one of the part is missed so carpenter cannot finish the assembly of table. Despite many phone calls and follow up with them last three days, now they say to wait for two more days to finish the assembly. Then the timeline comes under the normal delivery. There is no point of paying an extra 1350/- inr so called express delivery. They have to return the money.

When i went to showroom and ask they say they don’t have the part with them... Then why in the first place they sell the product, it’s a kinda cheating customers.. Please look into it and help people like me.

Regards,
Kishor