Royaloak Furniture — product quality and after sales service

Address:	Bangalore, Karnataka, 560016
Website:	www.royaloakindia.com

Purchased an Dinning Table at Royal Oak Furniture -Saphire dinning 4S on 1/06/2018 - PI number [protected] Within a Month I felt the product quality and the alignment is not up to the promised standards - 2 Chairs are shaky and making lot of noise - and within 2 months 1 chair was completely unusable - As a good Customer I called to raise a request to rectify the issue, that is when I realized I had purchased at wrong place - Customer Care executive was so rude and unprofessional even after making several request to raise an complaint so that the issue can be rectified(They are asking me to take a Picture of the product and send it thru email) How can I take picture of Sound and yes I agree there was a gap in the Product but that was not visible in the picture. Again I called and tried to explain them its not visible in the photo and can they arrange a technician - Executive told me that only with Photo proof sent thru email is must to raise a service request, or it might take minimum of 15 days to send technician.- They are not organised and they really don't know what is customer service is, they can only sell. Just because you have paid the money you have to beg with them for service. Executive Just hang up on me. - To the Management - DO you guys think a customers calls for a service for fun or you guys think your customers are fools??? What kind of Management you guys have??? Why you people are treating your customers so cheaply??? Just because I am your customer should I listen to your executives treat me without respect.
DO YOU GUYS KNOW WHAT IS RESPECT???? SELF RESPECT?????