[Resolved] Royaloak Furniture — Products bought but not fitted | |||
It is with displeasure towards completeness of buying new products from Royal Oak that we are writing this mail. We purchased a king size cot, single seater, three seater sofa, tv unit from Royal Oak vide order no - SQ[protected] on 25th July 2021. As informed by the shop person except for three seater sofa we got all on 27th July and the fitting and assembly is expected to contact within 3 days. Subsequently the sofa also came on 30th July 2021. While contacting the dealer who prepared the bill he informed that it was decided to do the assembling all at once and I need to wait for three more days from 30th July. If that’s the case, I should have already got the person on 30th or 31st which is 3 days from 27th and not from 30th. Very poor customer service and laid back attitude of bringing to closure. Was this information helpful? | |||
Sep 10, 2021 Complaint marked as Resolved This can be married resolved. Feedback given to Royaloak customer care SPOC and the furniture is fitted RoyalOak Furniture customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
The furniture is fixed now but it took around 7 to 8 days time to get people. Have discussed with SPOC of Royal Oak customer care and this can be treated as closed
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