Royaloak Furniture — products not delivered

Address:

629193

This is the 9th time i have been cheated and denied of a product delivery for which i have paid my money almost two and a half months back.

This is absolute negligence and forgery. How are you going to compensate for my stress and disappointment.

Today is already 11th. I haven't seen any sign of product being delivered. What a shame. Who are these royaloak guys in my cc list... Are you guys worth and capable of doing anything at all???!

Please let me know what kind of actions you are going to take

On sunday, june 10, 2018, suresh kumar wrote:
Today is 10th. I have not received the products yet.

I will file for compensation.

Thanks.

On friday, june 8, 2018, ems wrote:

Hi suresh

Sharing with you the driver number - [protected]
Vehicle no : tn29 bh 3857

Vehicle is on the way to tn

Thanks and regards,

Jay prakash

P:[protected] m:[protected]
W: www.royaloakindia.com

From: suresh kumar
Sent: friday, june 8, 2018 6:44:21 am
To: ems
Cc: seo; [protected]@consumersathi.com; dms south; em avp
Subject: re: confirmation for delivery

Do you have an update on this?? As in... Whether the delivery is on track...

Guys,

Don't treat your customers as third-rated beings. Stop harassing!😭😭😭

Thanks,
Suresh

On tuesday, june 5, 2018, ems wrote:

Hi suresh

As discussed, the remaining product will get delivered to you before this 10th i will make sure this is done

Thanks for your patience & sorry for the inconvenience caused

Thanks and regards,

Jay prakash

P:[protected] m:[protected]
W: www.royaloakindia.com

From: suresh kumar
Sent: tuesday, june 5, 2018 10:28:03 am
To: seo; [protected]@consumersathi.com
Cc: dms south; ems; em avp
Subject: re: confirmation for delivery

What the hell has happened again! I thought only the dealers are rogues.. However, it now proves that even the royaloak management is lethargic.

What has happened to my stuff? You called and said that you are taking action and sending the stuff by your own truck and will be delivered by saturday. What has happened to your promise?

This is ridiculous! Absolute disrespect and consumer violation and negligence. My 65 years old parents will go to the court to sue you guys.

Also, including consumer grievance support!

Hi consumer sathi team,

I placed my orders for my home furnitures with royaloak almost 2 months back. They promised and committed that they will be able to deliver to my home where my elderly parents are residing in a remote village.

This was for a new house, and my parents had arranged for the housewarming and cancelled the event almost three times due to the negligence of royaloak. They played with the emotions of my elderly parents and my time. They cheated me many times saying the furnitures are on the way... It will reach in a day.. It will reach in few hours... And you can to an adder and pick up the stuff... All sort of nonsense. They really made me get into a stressful mindset and spoiled my peace of mind.

The furnitures haven't still been delivered to my address. This is absolutely a case of negligence and cheating. Please check and do the needful.

If needed, you can file a violation or negligence case in the court, and i am ready to follow this up. I can also discuss this with my personal lawyer, if required. Please suggest. I can even bring my elderly parents to witness the stress they have gone through.

In deep distress,
Suresh kumar a

On wed, may 30, 2018 at 6:21 pm, suresh kumar wrote:
This is absolutely nonsense and you guys are completely insensitive to the stress you are laying upon your customers.

I have all the rights to drag you to the court and file a consumer violation and negligence case. I cancelled my house warming three times and again had the ceremony without the sofa and bed at home.

You guys have tortured me and made me stressed.

I will drag all of you to the court to prove that you guys have been playing with me without actually sending the bed and the cushion.

In deep stress,
Suresh kumar

On friday, may 25, 2018, seo wrote:
Hi sir,

As per the telephonic conversation we had, today the cushions are getting delivered to the customer as well as the bed is getting picked-up from his place.
The customer has agreed upon the delivery of the bed on tuesday, as per your confirmation we have also intimated the same to him.

Regards,
Romit
Ph no:- [protected]