Royaloak Furniture — Purchased a shoe rack in June 2022 still not delivered

I purchased a shoe rack in June 2022 along with a couple other items through the RoyalOak website and the other items pretty much arrived within 1 month but I still haven’t received the shoe rack even after 8 months. Tried contacting customer service multiple times but they just assure it will be delivered but nothing has happened. At least they could have refunded, which they haven’t done either.