[Resolved]  Royaloak Furniture — Received incorrect product

I purchased a "hoffice multi purpose desk" with order number "roy0051892". However, what we received is different from what we ordered. The middle row should be identical to the bottom row as shown on the royal oak website, but what we received is of different sizes. Also the finishing for the last row is not done. Attached are pictures of what we received. Please replace/return the product.
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Sep 27, 2021
Complaint marked as Resolved 
I had to mail the company almost daily. The issue was resolved after around one and half months of constant follow up. I believe the complaint on this consumer complaints forum helped a lot in that. I'd recommend people to not go for Royal oak after such a miserable attitude from the customer support
RoyalOak Furniture customer support has been notified about the posted complaint.
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