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[Resolved] Royaloak Furniture — Refund amount not received for the defective item returned to Company
I had placed an order for 2 side tables on 2 Feb 2022 under the Order Number : ROY00138591 from the website https://royaloakindia.com/. The same got delivered to me on 15th Feb in evening.
After assembly, I found that the item is not matching the description as mentioned in your website and informed about it to the customer care on 16th Feb.
1. The size of the table mentioned in website is 15.5x15.5x15.5, but the one I received is of 17.5x16x16.
2. The material mentioned is HDF With Melamine Finish, but in actual its Particle wood.
3. The fitting is also incorrect. The top drawer is closing on the top panel and not properly going inside. As per the assembly carpenter, he said, its due to the design of it. But in the pics on your website its clearly visible that both the drawers are going inside and closing at the same level.
After calling your customer care multiple times, they gave me the number of Mr. Pravin ([protected]). He said, he will arrange for return pickup and then refund the amount.
The return pickup was done on 21st Feb 2022 and since then I have not received the refund of the money. There is no proper response of the messages sent to Mr. Pravin Raj or the emails sent to their customer care.
Every time I call, they just say, its under process and then disconnects the call.
Please help me in getting my refund money of Rs.9500.
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Apr 4, 2022Complaint marked as Resolved
After raising Complaint in NCH (National Consumer Helpline), I received the refund.
RoyalOak Furniture customer support has been notified about the posted complaint.