[Resolved]  Royaloak Furniture — royal oak berlin single bed

Address:560083
Website:www.royaloakindia.com/bedroom/beds/single-bed-63

The bed is of very poor quality and strength. Just in a week time bed beds, deflected. I called their customer care but service is very poor. They are asking me to purchase a spring coil bed to solve this issue. This is not acceptable.
When they say single bed, it should do its basic function. You can not sell products without quality and reliability. They promised me that service person will visit in a time of 3 days. But til date no one came from royal oak after 15 days of time. Strategy they develop is sell in low cost and get money after sales and service. Very poor service from royal oak.
Was this information helpful?
No (0)
Yes (0)
Oct 23, 2017
Complaint marked as Resolved 
The complaint has not been resolved yet...but they resolved online virtually without visiting customer place.
RoyalOak Furniture customer support has been notified about the posted complaint.
Oct 05, 2017
Updated by Basavrajs
Royal Oak called on Sep 15th and assured that they will replace the damaged product. It has been 20 days now and no one came to replace the product. Overall one month over after initial complaint has been raised.
Complaint comments 

Comments

Is the complaint resolved now? I was planning to buy the same bed on their website.
Basavrajs's [Complaint's author] reply, Oct 23, 2017
Do not buy. They not yet resolved.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RoyalOak Furniture
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1513
    Pending
    0
    Resolved
    662
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    View all RoyalOak Furniture contact information