Royaloak Furniture — Royal oak emerald dining table set with six chairs

Address:	Bangalore, Karnataka
Website:	www.royaloakindia.com

We bought an emerald 6 seater dining set from the royal oak showroom on bannerghatta road on 3rd october 2016. Mr. Divakar, the showroom manager promised that out the 43 sets available, royal oak will send a qc tested set that is in excellent condition.

The dining set was delivered on 5th and has a lot issues. We were told that the dining set will have oil polish, but the one we received had many places where there was no polish. The table and the chairs have a lot of black rough marks, the clamps are dirty and there are too many cracks. There have been many lousy efforts at filling the cracks and holes. The quality of wood is very different from what was displayed in the show room. We are very dissatisfied with the dining set and very upset with the whole experience. I sent about 20 images to mr. Divakar on whattsapp and sent an email to the customer care. The initial response i got from mr. Divakar is that this is "natural wood" and that we should just get used to it. The images attached here say an entirely different story. Mr. Divakar is not answering the phone anymore and the email response from "customer care" is that they will repair it! If there are 1 or 2 issues, we could have accepted for the repair or even overlooked them. But the chair and the table have big issues!! Looks like there are way too many complaints about royal oak that they are unable to keep up with taking care of the mess they have spread wide.