[Resolved] Royaloak Furniture — Royal oak geneva side table

Bindu1910

from Bengaluru, Karnataka

Address:	560103
Website:	www.royaloakindia.com

Hi,

We have purchased royaloak geneva queen size bed and side table on 2nd oct 2016, which was lately delivered on 16th oct 2016 (After visiting several times to royaloak showroom). The technician has installed the product on 17th of oct 2016. During installation of the product, the side table was found damaged and color mismatch. The technician took the photograph of damaged product and promised us to replace the same on 18th of oct.

Again after discussion with manager (Vijay), he promised to get the side table replaced with the new one on 20th oct. We didn't receive the call on 20th from any technician. As the manager was not present, the executive confirmed the technician will come on 21st oct.

The technician came on 23rd with spare part to replace, not the whole product. The spare part was also defective. The technician again told that it will take more days to fix the spare part.

Everyday we are visiting the showroom and being provided with different different dates. Please take necessary action on this issue asap.

Thanks,
Bindu kumari
Mob - [protected]

+3 photos

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Jun 25, 2020

Complaint marked as Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

Oct 24, 2016

Updated by Bindu1910 Hi,

On 23rd Manager has assured that the Technician will come to fix the issue on 24th Oct after 7:00PM, as we are working people and we would not be available before 7:00PM.
Today(24th Oct), we got called from Technician at around 4:00PM, that he will fix the Side table before 5:00PM only, he would not be available after 7:00PM.

Please take necessary action on this issue ASAP.

Thanks,
Bindu Kumari
Mob – [protected]/[protected]