[Resolved]  Royaloak Furniture — Royal oak refusing to deliver furniture after full payment.

The issue is fixed now. They delivered the table after this got posted in public forum.

Bill number[protected] ..We purchased a bed, coffee table and single sofa from bannerhata branch on 30th March and we done full payment for that n thy promised the product will deliver on Saturday bt nobody called us about delivery n whenever we're calling they are disconnecting call... Highly disappointed with royal oak ...I thought it's a good brand..I should check public forum before purchasing.. Pathetic customer care service...

I wont even give this company a zero star they r not worth of it
Booked a recliner on 5th Oct made complete payment online, suppose to receive the product in 12 days, product never came called them more than 20 times no body answers in customer care and wen u get thru dey say the online team will call u back they never call back, so i call dem again again same story multiple calls to customer care no answer and after answering they forward my call to someone by name Anees their online dept manager who said dey dont know where the product is how wonderful of the manager to say dat, anyways he said he will refund d money by 7 days until now it has been 65 days dey have not refunded the money
PLS DONT DEAL WITH THIS COMPANY -IT IS A BIG BOGUS AND FRAUD COMPANY, 02 of their managers are useless one is Raphael and Anees both gave false promises of refunding until now no sign of my money, just waiting to be home after my trip to file a legal complaint through court for fraud and non refund of my payment .

I have ordered wardrobe through RoyalOak. Order number is ROY0015726. Its been more than a month now and they have not delivered the product. Whats scary is that there customer care not reachable and they don't respond back to emails. I have spent endless time in phone waiting for there customer care to answer but never succeed. Wrote emails and they have not responded back. No word from them after I placed order. I am not sure If they are going to deliver my product. What more scary is that, I went to near by RoyalOak store and they said they are not responsible for online orders. Come on its same RoyalOak showroom and they are not responsible for online order? what a shame. They did not even respond to me when I said I ordered online.

Never ever order anything from this company. They are big cheaters. They increase price 2 to 3 fold and sell with 50% discount. The quality of the product is not even close to acceptable level. I have ordered sofa set and a ward robe. I had to followup with them many times to get sofa set delivered. Still not able to get wardrobe delivered after a month. The quality of sofa set is not good. Looks and feels like if a person above 80 KG sits on it, it will break.

They wont deserve a star

I have ordered office chair, ( Order Ref numb: ROY0034868), till now delivery is not done. As per their message post payment, delivery will be done on 2-4 days. its been more than a week. When we had a chat with customer support they joined and left when query was asked. Calling to customer care is pathetic . mail sent, No response. Never expected that Royal Oak would be like this. should have visited this forum before itself, so that we never ever tried to place order in this company. Will inform to my surroundings as well, not to prefer royal oak. when we called to showroom, they mentioned online products doesn't supported by them.. No words to explain .