[Resolved]  Royaloak Furniture — Royal oak - worst service - also cheating

Address:

560037

I have ordered the Executive Chair in Royal OAK at Kadubeesanahalli near JPMC office. Initially they delivered the chair after number of calls to customer care. Even after getting the box i found that there is crack on the handle. I have raised the complaint same day of the delivery saying that the chair is defective.
They promised the service, their technicians came afer 5 days and said that cant rectified and said to paint it to not appear. I did not accept that because there is no meaning in painting if their is a crack.

Then the technicians infront of me called their manager and finalized to get the handle which is new. They again came on same day with handle of a display piece from their Show Room and tried to replace without even telling me. When I verified i could see lot of scraches and told them that i dont need display piece handle. Asked them to replace my chair as i never used.

Then everyone(Manager from shop and Manager from Customer Care) from the company managed me and promised that we will give new piece this time. I accepted even though i have doubt on them.

Second time they came after 10 days and again bought the same handle by painting. This time i could see that leather painting is gone. I again rejected.

Now again they started a new story that this time we will 100% give new handle. I cant believe them as they tried to cheat me.

After all the worst part is shop manager was showing his attitude saying how can we give new chair.

NO RESPECT TO CUSTOMER
THEY DISCONNECT THE CALLS WITHOUT EVEN SAYING THET WE WILL GET BACK TO U.
THEY WERE NOT AT ALL PUNCTUAL ABOUT THE TIMINGS.

Contact Number : [protected]