[Resolved] Royaloak Furniture — royaloak bloomz queen size mattress in pu foam and spring with 6 inch thickness

Helen Grace

from Bengaluru, Karnataka

Address:

Bethel House, No 5/1, 2 B road, 5th Cross,, OPP TO Maruthi provision store, 560084

Pathetic service and unprofessional behavior with poor customer service.

Never seen such a bad customer service, got a product trying to contact the team, no one is picking the call, nor they are responding the inthe chat.

Everytime i call, the call is on hold for 5 mins. With annoying voice asking us to wait, but after 5 mins, its says 'good bye' and call gets disconnected, i have tried more than 10 times today.

Really disappointed with their customer service.

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May 30, 2019

Complaint marked as Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

Apr 25, 2019

Updated by Helen Grace hello, NO ONE FROM ROYALOAK explained anything, what nonsense lie ROYALOAK HAVE SENT, This is there response ''Explained to customer how the Mattress functions after removing from the Box. Issue resolved' which ### called and explained me???????????????

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Comments

Harisharmablr

from Bengaluru, Karnataka

Booked the products on 16th March, asked them to deliver sofa by 29th March. Sofa delivered on time but no installation is not done yet 3rd April.

Similarly dining table, coffee table and rocking chair delivery is pending.

Please ask your team to help me, do delivery as early as possible