[Resolved]  Royaloak Furniture — royaloak furniture broken king size bed

Address:	560103
Website:	www.royaloakindia.com

18th Mar 2017 - I purchased a diamond sheesham wood king size bed from royaloak koramangala branch on the 18th March, 2017.

1st April 2017 - The bed got delivered and on 1st April, 2017, we noticed the bed was broken at the bottom corner.

4th April 2017 - On the 4th of April, 2017, Royal Oak representatives came to repair the same. I noticed they were concealing the broken portion with M-seal and then applying wooden polish and paint on the same. On objecting they said, they are not responsible and contact customer care. Contacting the customer care, Service Manager Mr. Faiyaz gave some cooked up reason that Sheesham wood gets broken when exposed to sunlight!!! really..Wow.

22nd April 2017 - On objecting and asking for a replacement since they have already got the full payment for the bed, on 22nd April 2017, I have got a mail stating that replacement Side plank for the same is not available right now. Please see the mail below.

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From: Customercare [mailto:[protected]@royaloakindia.com]
Sent: 22 April 2017 12:15
To: Vinayak Bhat
Cc: CCM
Subject: Re: Damage Complaint- order #[protected]

Hi Sir,

Greeting from Royal Oak...

At the outset we sincerely regret the inconvenience caused.

we would like to inform you that the Plank is not available with us right now .

Requesting you to give us some time once we receive we will fix it at the earliest .Kindly bare with us until.

We apologies for the delay.

Thanks & Regards
Mary Celin J
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com
[protected][protected][protected][protected][protected][protected]

July 2017 - No updates from Royal Oak, I get a call saying they cannot replace the said piece and would provide me discount of Rs. 5000, on any other product I purchase with me. I declined stating I wanted a replacement.

April 2018 - I have mailed to them again and it has been an year since the bed was bought.

My sincere request to all who would want to purchase any products from Royal Oak. Please look out for some other furniture shop who will not take you for a ride and will provide you atleast a non-damaged product for the money you pay.