Royaloak Furniture — royaloak furniture order number : roy0031159 not delivered

Royaloak Furniture — royaloak furniture order number : roy0031159 not delivered \| no response from support

A Avinashkp Sep 24, 2021 This thread was updated on Sep 24, 2021

Under my online order#roy0031159 for couple of products from royaloak site deon in month of march 2020, only one product "royaloak aster side board with high gloss finish" was delivered just couple of days before lockdown on 20th mar 2020 and got installed post lockdown on 11th may 2020. However i am yet to receive other product "royaloak oval bookshelf 2 door in melamine matt finish". I have tried to reach royaloak customer support number and over email as well as whatsapp, however never been able to connect anyone in online support even over email no response. It been a forgettable experience My my surprise only info i have from offline team is product shows delivered on their portal however i am yet to receive it. Even mr. Vignesh whose number, which was shared by offline team, has never picked up my calls, just gives replies over whatsapp that it will be delivered soon. Need your help with delivery of pending product, or at least the tentative date by which it can be delivered. If not. Please refund my money. Was this information helpful? No (0) Yes (0)
RoyalOak Furniture customer support has been notified about the posted complaint. Sep 24, 2021 Updated by Avinashkp Just to update that after regular followup over emails and call the customer support of Royal Oak did not responded. I traveled to their office at Banaswadi, Outer Ring Road and met the concerned team in person, post which my issue got sorted. In short, please don't expect customer support team of Royal oak to support on any issue and to save time over fixing on any issue better to visit their showroom/Office directly and get it sorted.
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