[Resolved]  Royaloak Furniture — royaloak study desk - roy0055963 - not delivered and no proper response or support

Address:

https://www.royaloakindia.com/

I placed an order for royaloak chocolate study desk with writing pad in melamine on their site and made the payment for the same on 1-aug-20, on the status is was given a delivery date of 6-aug-20.
After the order received confirmation mail, there was no communication from them, tried reaching the customer support on 5-aug-20 morning, it was told that the order is dealt with chennai warehouse and they will arrange a call back, but no one called back. Unable to connect the call center from the evening of 5th, stating agents were busy and calls were disconnected.
On 6-aug, tried using their chat function, they responded that a call back will be arranged, no update from them till evening. Somehow after multiple attempts managed to talk to an customer service agent. She was telling a new story that there is no stock, so it would take atleast until 20-aug to deliver the product. I asked her to send the same through mail, but she refused.
Today 7-aug, i had sent them a mail to cancel the order, as none of their team is reachable and i felt cheated with false information. There is no response yet.
Without stock, how can they take order, the status was not updated to customer in the first place. Even upon contacting the customer care, they are giving false information, and later reaching them thru (Call, mail, chat) all are made impossible.
Worst ever online purchase experience. Was a big mistake to order from this royaloak, which is not loyal or has any sense of customer relationship all the complaints in the forum shows that.
Please help forward my complaint to reach them and help getting my money refunded.