Royaloak Furniture — Scratched, cheap finishing, small damage product delivered

Address:

Royaloak Ambatur: No 1, B2, Madras Thiruvallur High Rd, Ksr Nagar, Ambattur, Chennai, Tamil Nadu 600053

Scratched, cheap finishing, small damage product delivered

19.02.2022 -afternoon
On 19th February 2022, I have directly visited Royaloak furniture (6 km from home), Ambattur to buy a New office chair.
I have ordered a Alpha Office chair model - pl refer our Image (Order no:[protected].
They asked to pay full amount of Rs.8990. I have paid the same amount thru my ATM card.
Product webpage https://www.royaloakindia.com/product/royaloak-alpha-office-chair
An employee (Mr.Naveen) and Manager (Mr.Nithish) told ''you will receive the chair within 4-7 days''.

I came to my home and checked the ordered product (Order no:[protected] in their website.
It shows product Not available status to our PIN Code (600062).
Immediately I have called them ([protected]/28) and asked about this matter. – pl refer call history

23.02.2022
No intimation about this from them then I called and asked, they told again it will reach you within 7 days.

27.02.2022
But 9th day (27.02.2022 -afternoon) only they delivered the chair package by a person, later two technician came and installed this Chair – around 2.30pm-27.02.2022.
Immediately I observed the defects of following. I directly went their showroom and reported within 2-3 hours to Mr.Nithish (around 5pm-27.02.2022)
:: Defects / Damages::
It’s having many used marks, Scratches, a mild cut in backside- pl refer our Images
The headrest is not in proper angle - pl refer our Image
Received cheap quality Tilt adjustable by hand
Poor and cheap quality finishing mounded headrest fittings - pl refer our Image
Low quality Tilt adjustable knob –pl refer both images
(But they showed a quality Tilt adjustable- in their webpage also showing quality Tilt adjustable
https://www.royaloakindia.com/product/royaloak-alpha-office-chair)
Cheap quality chromium base - pl refer our Image
Small damage/punches in Cushion with few threads are come out - pl refer our Image

28.02.2022 (last date of February)
Mr.Nithish told I will send the technician by tomorrow Morning (28.02.2022) to check the defects.
But no one call or come up to 4pm, again I called them and finally technician Mr.Mohan ([protected]) came at 6.24pm and took photos in his camera mobile.

01.03.2022
Technician told tomorrow morning (01.03.2022) they will call you from showroom.
But as usual no one calls about this more than 24 hours (01.03.2022).
I directly went their showroom around 6 pm on 01.03.2022 and met Manager Mr. Nithish again explained entire story about this issue. He told our service manager "mr.Hemanth" will call you immediately to proceed, photographs already sent to him he told. He gave Mr.hemanth contact number ([protected]).
As usual no calls, again myself called mr.Hemanth he responded 2nd call and he asked the problem-told again entire story about this issue to him also.
He told am not received any photographs from anyone again asked me to send photographs of defective areas of the chair. I will saw and "revert you immediately". -phone call history attached.
Again I took all the photographs and sent to his Whatsapp number as per his request.

02.03.2022
But as usual no calls and no whatsapp from him, Nothing on 02.03.2022

03.03.2022
7 times tried him from my same mobile number and he simply Ignored my calls. -phone call history attached.
I tried twice from “other number” and he attended the call and he told i will call you few minutes.
As usual no call..

:: IMPORTANT:: 3:58pm- 03.03.2022

Again I tried him and he accepted also he told, I saw the photographs and
“”Damages”” are there I will contact you later now am driving

In these 5 days (27.02.2022 - 03.03.2022), I was mentally tired, they gave more unnecessary mental stress. (Ordered and amount paid on 19.02.2022).

From showroom mr.Dhinesh he ignored more than five calls from me on 03.03.2022. –refer call history images.

Their ignorance of phone calls, escalating manners, unethical behavior, and poor response is improper. Due to this kind approached finally I decided and, I "safely handed over the chair" in their showroom same day evening around 5'o clock with box, including polythene covers.
From their reception, mr.Dhinesh told lies as "I already spoke with you in conference call with hemanth".
I am not received any conference call from them – Pl refer call history image
I clearly told i will talk with only manager mr.nithish and technician mr.mohan (who took the photographs from my place).
Instead of this mr.Dhinesh he ignored more than five calls from me on 03.03.2022.
Once i spooked mr.nithish from their mobile (he was in another showroom) he asked me to wait.

The manager came later and shouted, we won’t refund, and I will give another chair instead of this one.
They won’t give time to tell anything, I also argued properly with him and i indicated the defects, physical damages in the chair. I asked only refund my amount of Rs.8990.
Also he “warned me to take the chair and everything you won’t get anything from here and we are not responsible of these” in a unethical behavior. Am not replied anything to him and came out from their showroom.

I have enclosed all photographs of defective chairs and phone call histories.

Physical verification in day light only we can see these defects very clearly.

My resident in Thirumullaovoyal - Chennai 600062, nearly 6km away from Royaloak showroom, Ambattur.

I am requesting this forum, to refund of my amount of Rs.8990. and solve this issue in a Professional manner with Ethics at the Earliest
Please reply. Kindly see the attachment

My sincere thanks to this Forum and precious time with this matter.

Regards
Shanmugasundaram
04.03.2022